Orders, Shipping & Returns

🧾 Orders, Shipping & Returns

A simple guide to how your custom vintage map gets from us to your wall — safely and beautifully.


Order & Print Details

Each Sanborn map is printed to order — just for you.

  • Standard Print Size: 24" x 30" frame-ready (map image is 24" x 28" with 1" trim margin top & bottom)
  • Paper Type: 7.9 mil satin photo paper — professional-grade with a semi-gloss finish
  • Display Life: Designed to last 30 to 200 years indoors (depending on lighting)
  • Best for: Homes, offices, libraries, schools, restaurants, gift shops, or historic displays
  • Color Accuracy Disclaimer: Colors may vary slightly due to display and printing differences

🖼️ Note: Some map types (like bird’s-eye views or cityscapes) may differ in size. Always check the product description for exact dimensions.


📦 Shipping Information

  • We print and ship within 1–2 business days
  • Most U.S. customers receive their orders within 3–5 business days
  • Every map is rolled and shipped in a heavy-duty tube for protection
  • We currently ship to U.S. addresses only
  • For international or bulk orders, please contact us directly

💬 Returns & Refunds

We accept returns only for defective or incorrect products.
Because each map is custom-printed, we cannot accept returns for non-defective items.

However, every order is backed by our 30-Day Satisfaction Guarantee, which means we will always make it right if there's an issue with your print.

An item qualifies for a return or free replacement if:

  • It arrives damaged
  • The wrong map or size was sent
  • There is a printing defect

Exchanges

We accept exchanges only when we made an error (such as shipping the wrong map or a damaged item).

Return Window

Eligible items may be returned or replaced within 30 days of delivery.

Condition of Returned Items

Returned items must be in new or slightly used condition (opened for inspection is okay).

How to Start a Return

To request a return or replacement for an eligible issue, please contact us at:

📧 hometownhistorymaps@gmail.com

Please include your order number and a photo of the issue.

If a return is needed, we will provide a prepaid return label at no cost for defective or incorrect items.
Most issues can be resolved quickly without requiring the item to be shipped back.

Return Method

All returns are handled by mail.

Return Label Cost

Return shipping labels (when required) are provided at no cost for eligible issues.

Countries We Serve

United States

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🏛️ Historical Print Notice

These maps are digitally scans  of originals often over 100 years old. Their charm comes from:

  • Faded ink
  • Fold lines
  • Library of Congress stamps
  • Age-related wear
    We keep these details intact to honor their authenticity and historic value.

Want to personalize something or ask about a special order?


📬 Just email us at hometownhistorymaps@gmail.com — we love special requests.

📜 More reviews are coming in as we continue to grow.

We’re grateful for every customer who helps us preserve and share America’s hometown history. If you’ve purchased a map, we’d love for you to leave a review and let us know where your map found a home!

To leave us a review, open the product page (map sheet you purchased) and click "Write a Review"